In a nutshell
Kinetics is an award winning IT support and solutions company, with a range of options to meet your requirements for value and confidence.
So many awards...
6 time NZ winner and 2013 global winner of Microsofts' Small Business Partner of the Year and 2016 Learning Partner of the Year and 2016 Learning Partner of the Year.
The most certified
We have more Microsoft certifications than any other IT company supporting medium sized business.
Managed by the owner and founder, Andrew Hunt, with a long serving highly experienced management team.
Over 20 engineers
We have the capacity and expertise to support your business IT requirements with one of our flexible services.
We'd love to talk
We love talking about how we might solve your business needs so get in touch.
Our Story 1996 to 2016
Kinetics FoundedAndrew and Connie Hunt found Kinetics Group. We are proud to say that 20 years later, our founding clients are still with us. By 1998 the shape of Kinetics was already forming around two key elements: experience combined with qualifications and independence.
Experience and qualificationsFrom the start, Kinetics employed engineers with both experience and qualifications. When recruiting, we looked for engineers with a settled work history. Kinetics believes that good engineers learn by the experience of living through the lifetime of their decisions and implementations. Today, over half Kinetics team of over 20 engineers have more than a decade experience each, and many have more than 20 years. This wealth of experience means our engineers have been though many dramatic changes in the IT landscape. The latest (Cloud) is part of that evolution as IT platforms continue to mature. As with each past progression, Kinetics has invested heavily in the Cloud, gaining excellent Cloud credentials through experience and qualifications backed by Kinetics methodologies. The ever changing nature of IT reinforces our priority on current qualifications. All Kinetics engineers have completed Microsoft qualifications. 75% of engineers have updated to a current Microsoft Qualification within the past two years. All but one of those engineers has a Microsoft Cloud qualification. In addition to Microsoft qualifications, Kinetics engineers hold current qualifications in Amazon, Apple, CISCO, VMware, WatchGuard as well as other products and services.
plus qualified engineers
percent with over 10 years experience
percent have completed Microsoft qualifications
percent have a current Microsoft cloud qualification
percent have a non-Microsoft IT qualification
No hardware and software salesKinetics has always been an innovator, proud to be leading edge, not bleeding edge. Right from the start, the decision was made not to sell hardware and software. At the time this was a novel approach with possibly only one other IT company prepared to step outside of established practise and be truly independent. Being independent is important to us. When we make a recommendation it’s because we see it as the correct answer, not the only answer we have signed up to.
Refocused on Business needsWith Y2K behind us, Kinetics took a closer look at the work we did and how that impacted clients. In an age when technology was still new and often seen as important in its own right, Kinetics again innovated and changed the focus away from pure technology. “Why, not What” became our mantra. Being well established as technical experts we refined ourselves to become a highly responsive service provider. Our methodologies, procedures and policies were reviewed and rewritten to focus on service as the key element. A process and focus that continues to this day.
Silver CompetancyKinetics had been a Microsoft partner since the 1990’s. In 2004 this relationship took a major step forward when Microsoft recognised that although Kinetics recorded no sales of Microsoft products, we influenced the decisions of a significant number of licenses and more importantly, we successfully delivered Microsoft products as valuable additions to our client’s business tools. With Microsoft’s help, Kinetics gained its first Microsoft Competency. Microsoft says “Competencies prove a company’s expertise in delivering quality solutions in specialised areas of business”. They publish these through Pinpoint (http://pinpoint.microsoft.com) to assist Microsoft customers choose an IT partner. To gain and retain a competency, a support provider needs to have a number of current client testimonials and qualifications. For some competencies there is also a requirement for recorded sales. The highest level of a competency is Gold, which requires more testimonials and recorded sales in addition to further qualifications.
Microsoft New Zealand Award2005 was inaugural year of the Microsoft New Zealand Partner awards. Kinetics won the 2005 Small Medium Enterprise award. Every year since 2005 Microsoft has invited 4500+ New Zealand IT companies to enter the awards across 7 categories. In all the technical categories, Microsoft is looking for companies that have proven outcomes adding value and competitive advantage to the client. Three finalists are chosen before the winner is announced. Kinetics has been a finalist in the Small Medium Enterprise award (and later its related Cloud award) every year since the awards inception. We have been the Winner six times in its eleven years, making us the most awarded Small Medium Enterprise Cloud specialist in New Zealand.
The first CloudIn 2005 ‘the Cloud’ as it’s known today, was still in the future. But Kinetics saw a need for companies to access the features and services associated with on premise solutions without the expenditure on infrastructure. So Kinetics partnered with another local provider and deployed an innovative cloud hosted solution for Exchange email and applications. Later when the Microsoft Cloud was launched in Asia Pacific, Kinetics habit of thinking beyond the physical confines of server rooms placed us at the forefront of Microsoft Cloud deployment.
Managed Service ProviderIn 2007 Kinetics could see that the IT world was again changing. Tools where becoming available that would assist proactive identification of possible issues and their resolution before they had a business impact. Kinetics became one of the first New Zealand companies to offer proactive monitoring with what would later become known as our KARE service.
Fixed Price Projects and ContractsThe early adoption of MSP (Managed Service Provider) was combined with Kinetics offering fixed price support and fixed price contracts. We also introduced fixed price projects. Kinetics set the standard by opening the definition of ‘fixed’ up well beyond that still used by many companies today. Kinetics believes its fixed price contacts are still the most inclusive in the industry.
Gold Competency2007 was also the year that Kinetics obtained its first Gold competency. Our commitment to ongoing training and reinvestment in our engineers has resulted in Kinetics earning three Gold and seven silver competencies. Kinetics was the first New Zealand provider to earn the Gold Small Medium Enterprise Cloud Competency. This demonstrates our expertise across a wide variety of the skills required to successful support all aspects of a company’s IT needs, past present and future.
Kinetics has more qualifications, awards and competencies than any IT provider of similar size.