“Kinetics is  breath of fresh air” says CMSL Director Paul Walker  .  “We have had a lot of problems previously and since Kinetics have come in it is a lot more stable, we have the odd problem that is fixed quickly and efficiently”

Kinetics were kept busy.  The new network had to be designed for the challenging demands of the events industry where timing is everything.  Every item of infrastructure needed attention, from the routers and switches to replacing three servers, laptops, firewalls and even the internet connection”.  Mike Stroud from Kinetics says “We knew that we had to replace pretty much everything, while minimizing impact on Paul’s business.  We had to get the timing right to ensure that no downtime impacted on CMSL or their clients” 

Paul was impressed.  He reports “In all my years in this company and the hotel industry things have never gone that smoothly for a system changeover.  The engineers were excellent quality and communicated well”

Even more, with Kinetics KARE, CMSL have the assurance of knowing that their system is being remotely managed, as if someone were onsite.   With Kinetics constantly reviewing the network KPIs, predicting and preventing issues with rapid remote response, CMSL are now enjoying reliable, high-performance IT.  

And now, Kinetics are helping CMSL use their IT investment better.  With the aid of a Kinetics computer coach, CMSL are learning how to apply the tools they’ve got to get more out of each day.  Kinetics are helping CMSL with each of their everyday software packages to unleash the full power of their computers to make the business more productive.