"Having a secure, reliable network infrastructure is vitally important to us. I would have no hesitation in recommending Kinetics to anyone looking for an IT service/solution partner." One of the major challenges in maintaining a computer network is trying to predict what will fail and when.  With Kinetics KARE, we can prevent many network failures from ever happening, ensuring the reliability of your critical IT assets. We enable our customers to focus on their core business functions by taking the worry out of owning a computer network.  KARE Plans: which best suits your business?

Do these issues plague your business? Lost Focus? Do you need to focus on your business, not spend time on your managing IT systems? Stuck in a break-fix nightmare? You just need your IT to work. Kinetics will identify and address the root cause of system problems, not just the symptoms of downtime! Bad timing? Do server problems or IT outages always seem to happen at the most inopportune time? How can we help? Kinetics KARE is a range of plans designed to put you in control of your IT.  No matter what your budget, we’ve got an option for you, including: simple ad-hoc time and materials, 24/7 options, urgent callout active monitoring and rapid response partial fixed monthly fee, and total fixed monthly fees.

	Ready Reaction	Core Fundamentals	Total Kare
Objective	Affordable option to proactively monitor your network, and offer rapid response when you need it Suits a customer who uses IT but doesn't rely on it for critical business processes.  Typically seeking total control over costs with minimal monthly fixed costs.	Minimise risk while keeping monthly costs to a minimum with a package offering best practices assurance that your network is safe and up to date at all times. Designed for a customer for whom IT is important but just one of many competing priorities.	“Set and Forget” Confidence of best practice IT system care at a known monthly cost for total reassurance. Perfect for customers that need a fixed monthly cost with no surprises.
Description	Proactive system monitoring to predict and minimise issues for : selected servers, email, database servers, PCs, firewall and website(s) Monthly System health reporting Remote control support Quarterly review meeting Priority response and discounted hourly rates	Proactive system monitoring to predict and minimise issues for : selected servers, email, database servers, PCs, firewall and website(s) Risk assurance including : maintain backups on specified machines  and adjust backup jobs as needed, ensuring your vital data is always safe maintain specified server and PC updates including Windows, Office and Antivirus database servers, ensuring your machines are safe from hackers and viruses Monthly System health reporting Remote control support Quarterly review meeting Priority response and discounted hourly rates	Complete Support for specified machines including:    selected servers, email, database servers, PCs, firewall and website(s) Risk assurance of all Microsoft and Antivirus updates, backups, and device management Regular site visits and rapid remote support to address all maintenance and help issues Monthly System health reporting Remote control support Quarterly review meeting Priority response and discounted hourly rates It’s everything EXCEPT: After hours support New Projects and major upgrades
Requirements		Software versions must be currently covered by manufacturer Antivirus, Backup and Firewall software under current maintenance contracts with supplier	Machines must be covered by a current manufacturer’s hardware warranty. Software versions must be currently covered by manufacturer. Antivirus, Backup and Firewall software under current software maintenance contracts with supplier.

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