We understand the need for certainty.  Certainty of support being undertaken following best practices and proactive checking, and certainty of problems being resolved and solutions being developed to improve your business.  We will continuously monitor your network performance and provide a regular monthly maintenance summary, including regular testing of your data backup and restore processes, antivirus definition updates, proactively managing harddisk space, ensuring network security and stability.

And we will provide regular user support to help your staff and management.  We have a range of support plans, from ad-hoc to fixed-price fully managed, and some steps in between.  So you can decide the level of support that best meets your needs and budget.  Regardless of your choice, we will do the very best we can for your business.  Scheduled regular visits by the same engineers (we use a pair of engineers to make sure that knowledge about your system isn’t locked into a single person) provide certainty and predictability for your users.  A senior team leader will work with you to help plan your ongoing systems and seek ways to improve your productivity through using your existing investment as wisely as possible.

Of course, having a superb computing system is one thing, but unless you know how to use it, then the opportunity is lost.  So Kinetics offers "computer coaching".  We have power-users available to help you unlock your business systems and maximise the value.  With structured and unstructured programmes, our coaches are the answer to your every day productivity.

We pride ourselves on having developed a strong reputation for being a solid, premium systems integrator.  Through our experienced staff, you have access to a wide range of core technology competencies, ensuring the knowledge to take such steps as required to optimise the operation of your computer systems and keep it running to peak performance levels.