System Management and Maintenance

Time and Materials

This is a flexible option allowing you to call upon us when you need us. Within this arrangement we will schedule one regular monthly visit as well as being available for additional support as and when it is required.

During the scheduled visit, we will carry out essential server maintenance to ensure the core of your network remains stable and running at its optimum level. In addition, the visit provides an opportunity for you to provide a ‘to do list’ for resolution of those smaller issues which individually do not warrant an engineer visit.

All time is recorded and charged. All work is done on a best efforts basis to provide the best outcomes. The amount of work varies from month to month depending on demand.

Regular Onsite Support Visits

A Kinetics engineer will visit your company on an ad-hoc, weekly or monthly basis (as agreed with you), to carry out a thorough schedule of system checks. These support visits provides us with an opportunity to answer any basic queries you may have and/or take away any more complex queries for further research and investigation.

On these visits, we will work through any ‘to do lists’ of minor tasks – those that require attention, but which do not inconvenience you sufficiently to warrant a special callout.

In working closely with your staff on the issues you highlight to us, we can help to identify the “pain” factors individual staff are experiencing. Once recognised, we can work with you and your staff to remove these hurdles and increase levels of productivity and satisfaction. An example of this may be the conversion of company documents into online forms for easier completion and a reduction in data entry. We may also be able to increase data sharing amongst your various business applications to reduce any double handling of information.

By alternating the same two engineers through your site, we can provide consistency, and yet ensure that knowledge of your system isn’t restricted to just one of our team. And regular overviews by a team leader ensure objective analysis is also occurring.

Regular support visits can either be done on a time and materials basis, or, to help you budget, we can agree on a regular schedule and provide a known commitment.

Urgent Support

No one likes surprises. But sometimes things do go wrong unexpectedly, and when they do, you need urgent help. Calling Kinetics (0800Kinetics, or 09 3798200) or emailing us (support@kinetics.co.nz) will go through to our support desk.

They will log your job and allocate it to the best person to respond quickly to your needs. We’ll aim to send your regular site engineer, but some problems are so urgent you need the first available engineer. Depending on the problem, we may be able to help remotely, or we may need to come onsite. Whatever happens, we know we need to get you up and running just as fast as possible. And, afterwards, we will call you to check everything is resolved to your satisfaction.

These jobs can all be monitored through our website, so you can keep track on our performance for you.