Do you want to work for an integrator consultancy that is always aiming to be the very best, that puts customers and staff first, that aims to set the standards others try to emulate?
How about working for a business that is independent? Kinetics doesn't sell products and the only advice we give clients is what's best for them, not tainted by current sales objectives!
Above all, we're looking for people who want to make a difference for our clients, to help their organisations to run more successfully with IT that makes a difference for them
Engineering Services Manager (Auckland)
We're looking for a motivated, customer-focused Engineering Services Manager, who has a demonstrated track record in building teams through effective and hands on leadership.
Kinetics Engineering Services Manager (ESM), will focus on building and leading a high performing team of systems engineers in Auckland and Christchurch. You will be responsible for ensuring our teams provide a positive support experience, which includes being responsive to our customers and effectively partnering with stakeholders on the most critical problems for Kinetics customers, helping to secure our customers most critical cloud assets as well as on-premise servers. You will represent Engineering Services to our customers and will work directly with our Sales and Kambium teams to improve customer experience.
As Engineering Services Manager, you will:
- Manage and lead a diverse group of Engineering Services Team Leaders for Field, Remote, Client Technical Manager (CTM) and Network Operations Centre (NOC) teams
- Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively
- Conduct employee assessment discussions, provide coaching, share feedback regularly and partner with employees on career development.
- Manage all aspects of customer support delivery, including daily operations, scheduling, meetings and addressing customer feedback.
- Foster a strong interlock between Engineering Services teams and stakeholders in other parts of the business.
- Ensure processes are consistently followed and resources are coordinated across teams
Qualifications
Required Qualifications:
- At least 5 years of experience in customer service industry, technical support, product support, end-user support, IT Admin support, Consulting, or developer support.
- At least 2 years of people manager or team lead experience in a customer facing role or business.
Additional Qualifications:
- 5+ years of experience leading and developing people.
- Strong customer service, communication, and interpersonal skills
- Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviours required to achieve those goals.
- Great writing skills and ability to write and deliver individual reviews.
- Flexibility and ability to adapt to ambiguous and changing situations
- Ability to manage high pressure situations
- Adept at coordinating team meetings to communicate team information, conduct training and to receive team feedback.
- Proficiency in coordinating and conducting 1:1 meeting with individual team leaders to provide instruction, coaching and personal development as well as to receive personal feedback.
- Bachelor's degree or 3 years equivalent work experience.
A market competitive remuneration package which will match the experience and skills of the applicant.
If you are up to the challenge, email your CV to our COO .
matt.paterson@kinetics.co.nz
Business Development Manager (Christchurch)
We are hiring a Business Development Manager in Christchurch to take over a mix of existing accounts and develop a new sales territory. Are you the type of sales professional that makes things happen? Do you have an existing network in Christchurch? Are you passionate about Hybrid cloud? If you want to work with for a next generation IT managed services business that is truly customer-centric then we want to talk to you.
Business Development Manager Responsibilities:
• Winning new customers in Christchurch
• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
Business Development Manager Requirements:
• Tertiary qualifications.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.
The successful candidate will be joining a team of skilled IT professionals with strong domain knowledge in Managed Services, Hybrid Cloud, technical presales, systems engineering and IT consultancy. The Christchurch team is committed to helping organisations be the best they can be, doing what they didn’t know was possible through technology that works.
Competitive remuneration will be provided with:
Base Salary
Commission
Company vehicle
Kinetics is a purpose-led organisation. We're here to help our client's succeed, and our contribution to that vision is by making sure they have the right IT for their needs, budgets and goals, that it works well and most of all, it works for them in their workplace with their users. That is what businesses need to succeed and when our clients succeed, we succeed, but more importantly, the community succeeds.
Kinetics strives to be the very best. If that's how you see yourself, then email your CV to our sales team leader today.
mike.stroud@kinetics.co.nz
